Voor 23:59 besteld is morgen in huis!

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Veelgestelde vragen

Hier vind je antwoorden op de meest gestelde vragen over Fuelyourbody. Staat je vraag er niet tussen? Neem gerust contact met ons op, we helpen je graag.

Ordering

You order directly on our website. Build your box by picking the meals you like, choose a delivery date that suits you and check out. As soon as your order is placed, you get a confirmation straight in your inbox.

That is often still possible, as long as your order isn't in production yet. Reach out as soon as you can via info@fuelyourbody.nl and we'll look at what can still be done.

Yes, you can easily do that from your account. In your order overview you can reorder a previous order with a single click — handy if you have a fixed set of favourites.

Delivery & shipping

From an order value of € 125 we ship for free. Below that we charge € 6,95 in shipping costs.

We pack your box in insulation material and add dry ice (-80 °C). That effectively turns the box into a mobile freezer, keeping your meals frozen for up to 48 hours after shipping.

If you order between Sunday and Thursday before 23:59, your parcel is at your door the next business day. Trunkrs delivers on weekdays between 17:00 and 22:00. Via track & trace you can follow the shipment live and pass on delivery instructions.

At checkout you choose a delivery date yourself. There is a small chance (around 3%) that a shipment is delayed. In that case your order stays safely frozen and is automatically delivered the next day.

No worries — if you're not home, Trunkrs stores your parcel in their freezer and automatically tries again the next business day.

Sometimes a parcel is left with neighbours or there's an incorrect scan. Could you wait it out for the day and check with the neighbours? If you still haven't received anything tomorrow, get in touch via info@fuelyourbody.nl and we'll arrange a proper solution right away.

Sometimes yes, as long as your order hasn't been processed yet. Let us know in time via info@fuelyourbody.nl and we'll sort it out as quickly as we can.

Yes, pickup is possible. At checkout, choose the "Afhalen bij Fuelyourbody in Echt" option. As soon as your order is ready, you get an email from us.

Sorry it arrived like that. Send us an email at info@fuelyourbody.nl with a few photos of the packaging and the contents, and we'll arrange a proper solution for you right away.

Meals

Our meals are prepared fresh and frozen straight after. In the freezer they keep for at least 3 months. Once thawed, you can keep them in the fridge for another 2 to 3 days.

Prick a few holes in the film and heat the meal for about 6 to 7 minutes in the microwave at 600 W.

Prick a few holes in the film and heat the meal for about 3 to 4 minutes in the microwave at 600 W.

Peel back a corner of the film and pour off any liquid from the tray. Add herbs or sauce to taste. You can also heat it in the oven — in that case keep the temperature at no more than 120 °C.

A large part of our range is halal. On each meal's product page you can clearly see whether that specific meal is halal or not.

We work with meat from European suppliers. We deliberately don't use factory-farmed chicken, and we don't use organic meat either. Within our price range we carefully select for quality, so we can keep offering tasty, honest meals.

Payment & refunds

At checkout you can pay securely online via the payment methods we offer.

Did something go wrong with your order? We'll always arrange a proper solution. Email us at info@fuelyourbody.nl and we'll handle it as quickly as we can.

Fuel Points

Fuel Points are loyalty points you earn with every order. You can redeem them later as a discount on a future order.

For every euro you spend with us, 1 Fuel Point is added to your account.

You can redeem saved Fuel Points on your next order. The discount is applied automatically at checkout.

B2B & partnerships

Yes, we love working with business customers. For the options, get in touch via info@fuelyourbody.nl.

For B2B customers, payment on invoice is available. Email us at info@fuelyourbody.nl and we'll agree the terms with you.

Contact

Can't find your question? No problem — just get in touch via info@fuelyourbody.nl and we'll help you out as quickly as we can.

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